Shipping rates
Every order ships with tracking. Rates depend on the delivery country and your basket total; they are shown before payment, with no hidden fees.
France and Luxembourg: €4.90 from €35, free from €59
Belgium and Germany: €5.90 from €35, free from €69
Mainland France and Luxembourg
| Basket total | Shipping |
|---|---|
| Under €35 | €7.90 |
| €35 to €58.99 | €4.90 |
| From €59 | Free |
Belgium and Germany
| Basket total | Shipping |
|---|---|
| Under €35 | €8.90 |
| €35 to €68.99 | €5.90 |
| From €69 | Free |
Other destinations
| Destination | Shipping |
|---|---|
| Switzerland | €8.90 |
| United Kingdom | €9.98, free from €90 |
For Switzerland and the United Kingdom, taxes or customs fees may be charged by the carrier on delivery.
Delivery times
Allow an average of 4 to 5 business days after your order is confirmed. Orders placed at the weekend or on public holidays are processed the next business day. During the festive season, delivery may take a few extra days.
Tracking your parcel
As soon as your parcel ships, you receive an email with your tracking number. You can also follow it on our Track my order page.
Frequently asked questions
Which rate applies to my order?
The rate of your delivery country, whatever language you browse the site in.
Is the threshold based on the total after discounts?
Yes: shipping is calculated on your basket total after discounts.
How do I know how much is left for free delivery?
Your basket shows it live, and the exact amount is displayed before payment.
My parcel arrived damaged or incomplete: what should I do?
Write to us via the Contact page with your order number and a photo, and we will sort it out.
Can I return a product?
Yes, within 14 days of receipt, under the conditions on our Shipping and returns page.